"We're being fobbed off": Fury over water issues in Rugby
A Rugby woman fears she may end up with a big bill she can’t afford after a string of water issues in her street.
The Wood Street resident, who doesn’t wish to be named, said people are being left without water and have issues with flooding, burst water pipes and low water pressure.
She has made numerous complaints to Severn Trent and called on Rugby MP John Slinger for help.
“We’re being fobbed off and I don’t know where else to turn,” the woman said.


"There’s water under people’s houses and nothing is being done about it. It’s making me ill. If I have to pay it will be thousands of pounds; money I just don’t have.”
She said work is being carried out by Severn Trent in the area, but when she asks what working is taking place, nobody is shedding light.
"One of my elderly neighbours has been without water for months,” she added.
"But the issues have been going on for years. It’s awful.
"We just want it to be sorted."
The MP said he is aware of the issue and it is a live case being worked on by his office.
He said: “I have written repeatedly to Severn Trent and have also raised this issue with ministerial colleagues in Parliament.
"I would note that at times Severn Trent were slow to respond to me. A factor which they have apologised for.
"They contend that the issue at hand is the pipework that belongs to properties rather than the hardware that is owned by the water company.”
John said he is meeting with Severn Trent soon.
"I’ve made it clear that I wish to be included in on-site visits between Severn Trent and residents,” he added.
"I am concerned that the above information has not previously been effectively communicated to residents and continue to be concerned about the situation. “I of course sympathise with the woman concerned, who I have met with on two occasions. I appreciate that progress has been slow and is still far from ideal. It remains an ongoing case and I will continue to push for a satisfactory resolution.”
A Severn Trent Water spokesperson said representatives will be meeting with the MP.
They said: “Our teams have investigated reports of poor pressure on Wood Street, and confirmed no issues on our network and it’s related to the private supply pipes for homes on the street.
"We do understand the local frustration however, which is why we have agreed to meet with the local MP to help share any information that may resolve this for those customers experiencing pressure issues.
"The ongoing low water pressure and supply issues have been found to be due to a private issue not on Severn Trent’s network.
“We did recently work to fix a burst pipe on Essex Street close to the area, this may have caused supply issues intermittently but this has since been repaired and the area returned to normal and not connected to the ongoing pressure issue.”