The positive impact of a phone call: Demand increases for Leamington and Warwick's Phone Pals who offer reassurance during these uncertain times

A group of volunteers who offer support over the phone during the Covid-19 pandemic said they are readying themselves for an increase in demand which is already being felt during the latest lockdown.

Phone Pals was set up by the Covid-19 Mutual Aid Group to help those in Leamington and Warwick.

And their message to those in need is that they are still here and ready to help during the latest round of restrictions.

Coordinator Sarah Jones said: “Whilst we’ve continued to call many people who were self-isolating during the first lockdown and for whom life hasn’t changed significantly since that time, we know that others have really been affected by this new wave of uncertainty.

"Thoughts of Christmas and the inability to plan ahead are very disempowering and are only serving to raise anxiety levels.”

Sarah said that when the pandemic hit, there was an immediate surge of up to 50 per cent in the number of calls over both mobile and landline networks.

The group has just clocked up its 3,300th call, an Sarah added: “If you’ve never lived alone, it’s easy to underestimate the positive impact that a phone call and the immediate sound of a warm, friendly and compassionate voice can have.

"Unlike text or email, a phone call is instant, two-way and accessible to virtually everyone.”

Some of the local residents on the Phone Pals call list have physical disabilities which restrict their dexterity or are visually impaired, and a phone call is a welcome addition to their routine and anchors their week.

Sarah said: “One lady whom we have been calling twice a week since March says that Mondays and Thursdays are really special because of the support calls she receives and she really looks forward to them.”

And for many single householders, their Phone Pals support call could be the only person they speak to all day.

The latest Phone Pal to join the 50 strong team is Leamington-based Sue Sheen, who had herself been a beneficiary of the group and wanted to put something back.

She said: “When I was shielding during lockdown I was so delighted with the help I had from the young volunteer who did my shopping, that I felt I wanted to put something back”.

Sue, who is in her 70s, adds that being a Phone Pal not only gives structure to her week and keeps her ‘on her toes’, it also makes her feel useful.

Until normal life and the concerts, plays and visits to friends that usually fill her diary resume, Sue is happy to chat to people who, she says, really value your contribution and the difference you can make to their day.

If you would like to volunteer, need help with essential deliveries or would appreciate a friendly chat with one of our team, call 01926 674065 or go to www.warwickleamingtoncovidhelp.co.uk