Housebuilder secures five-star rating for fifth year running
Persimmon has retained its five-star rating in the Home Builders Federation’s (HBF) annual customer satisfaction survey, marking the fifth consecutive year it has achieved the top score.
The rating is based on feedback from customers after they have moved into their new home, with the system recently updated to focus on build quality and aftercare. Scores are now drawn from both the eight-week and nine-month surveys, giving a broader picture of customers’ experience over time.
Persimmon operates across a wide area in the Warwickshire, with sites in Kenilworth, Bedworth, Stratford-upon-Avon and beyond.
Stephen Cleveley, Regional Chairman for Persimmon said: “We’re proud to have been rated five stars by our customers for the fifth year running. It’s great to see this reflected in our Trustpilot rating too, showing the quality of service customers receive throughout their homebuying journey.
“The rating now looks closely at build quality and the support people receive after they move in, so it’s encouraging to see those areas recognised. Our focus remains on maintaining that standard and continuing to improve for those choosing a new home with us.”