let lucas of southam wins silver award at the estas

The Southam-based agency received the silver award in the Southern region.

The award was announced by Phil Spencer, the TV property expert, at a lavish luncheon and ceremony at the Hilton Park Lane, London, attended by 600 of the UK’s top estate and letting agents and suppliers to the industry.

The awards, celebrating their 10th year, are known throughout the industry as the ESTAS.

The ESTAS determine the best estate/letting agents in the country through research carried out among customers, who are asked a series of questions about the service they have received from their agent.

A total of 23,000 questionnaires were completed by customers during the competition.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2004, said: “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry.

“We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver.”

Simon Brown, who runs the national scheme, said: “The ESTAS competition is about recognising the hard work agents put in every day, every week and month of the year.

“So to be shortlisted is a great achievement, but to win is the highest accolade any agent can achieve”.

Maria Lucas, managing director of Let Lucas Rental Specialists, said: “We are thrilled to win silver at the ESTAS 2013 as our customers voted to put us there.

“Winning the ESTA shows how much we care about our customers, our reputation and our business.

“The ESTAs are a great way to independently prove how good we really are. This is the second year in a row we’ve been finalists and winning was fantastic.”

Letting is a complex, specialist field incorporating more than 50 Acts of Parliament and 70 sets of regulations which landlords should be aware of.

Contact Maria Lucas at Let Lucas for a no obligation consultation on 01926 350007.