Leamington care home rated outstanding

The Care Quality Commission’s (CQC) report gave Care UK’s Priors House, on Old Milverton Lane, an overall ’Outstanding’ rating, following an unannounced inspection.

The home has been rated outstanding in the category of being well-led and responsive, and good in safety, caring and effectiveness.

The report illustrated the high quality of care and comforting environment created by team members, who inspectors found continually demonstrated Care UK’s caring values and recognised the importance of resident’s relationships.

The home manager, Francine Summers, was praised for creating “an incredibly supportive, no blame and inclusive culture” which empowers team members to provide person-centred care that is “dedicated to helping people live a good quality life”.

This positive observation was reinforced by a resident’s relative, who told inspectors: “The staff are like our brothers and sisters, we are a family” and another adding: “They are like our friends… and are patient and loving.”

Inspectors also praised how team members were empowered and supported through the training and guidance they received from management to deliver care to residents which supported their safety and wellbeing. Inspectors highlighted how team members receive regular training to ensure their skills were maintained and reflected current best practice guidance. This training has led to an environment where inspectors found team members “consistently ensured risks to people were reduced by maintaining a safe environment”.

Francine Summers, home manager at Priors House, said: “It's fantastic to read the positive feedback from the CQC inspectors, and to be rated as an Outstanding home. It’s a true testament to the team's passion and devotion to providing the highest standard of care to ensure residents live truly fulfilling lives.

"I would like to express my sincere thanks to everyone at Priors House for their commitment, especially over the past few years. I appreciate all they do to make our care home such a wonderful place for residents to live and such a great place to work.

“I’m looking forward to celebrating such a fantastic result with residents and the team and building on our success in the future.”